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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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It's good...Had to reinstall windows...need to verfy my

Customer Question

it's good...Had to reinstall windows...need to verfy my Microsoft account...and they haven't sent me my code..
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: ok, it's a windows 8.1 windows...it's a HP stream 11..
JA: Have you installed any updates recently?
Customer: tried to do a set back to factory...wouldn't work...so had to reinstall windows on it...
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, just need my code to verfy my Microsoft account
Submitted: 6 months ago.
Category: Software
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

I will do my best to check for all possible options for you to regain access to your Microsoft account and Windows. Please type your Microsoft account address here so that I can check it.

Thanks,
IT Miro

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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