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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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When I try opening an open office file, a window pops up:

Customer Question

When I try opening an open office file, a window pops up: "unexpected error, files will be saved, and next time open office is launched, files will be recovered." When I click "okay," a "fatal error" box pops up. ???
JA: What kind of computer do you have? What confuses you?
Customer: Dell inspiron 17
JA: Have you installed any updates recently?
Customer: Yes, open office 4.1.2
JA: Anything else you want the software expert to know before I connect you?
Customer: No.
Submitted: 23 days ago.
Category: Software
Expert:  Cody replied 23 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 23 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?