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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Reset password, I had a crash last week. Been fighting

Customer Question

Reset password
JA: When did you last reset your username and password?
Customer: I had a crash last week. Been fighting passwords since then
JA: Have you installed any updates recently?
Customer: Not to my knowledge
JA: Anything else you want the software expert to know before I connect you?
Customer: Just get me to a place where I can reset it.
Submitted: 21 days ago.
Category: Software
Expert:  Viet - Computer Tech replied 21 days ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** such as email password, Wi-Fi / wireless password, computer's login password, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Dustin replied 21 days ago.

Hi, It appears that the previous expert opted out. Did you still need help with this issue?

If so, please send a response so we can get started.. Thank you,

Dustin S