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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I have had Adobe Photoshop 4 and 5 for years and now after

Customer Question

I have had Adobe Photoshop 4 and 5 for years and now after my computer had to be cleaned because of a virus, I can't use the program because I have no record of the pin for Photoshop 5.1, which is the version I have now.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Dell 64 bit with Windows 10. I have the 64 bit version of Photoshop
JA: Have you installed any updates recently?
Customer: The computer was at a service station, where he would have installed updates to Windows, but nothing else. I don't think I received any updates to Photoshop.
JA: Anything else you want the software expert to know before I connect you?
Customer: No, I don't think so. I originally bought CS4, and then accepted an offer from Adobe to update to 5.1, which I did. But I've lose all my emails, where a pin would have bin located.
Submitted: 5 months ago.
Category: Software
Expert:  IT Miro replied 5 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 5 months ago.

May I know if you have created an account with Adobe called Adobe ID?

Thanks,

IT Miro

Expert:  IT Miro replied 5 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro