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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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My adobe elements 15 license won't work on my windows 10

Customer Question

my adobe elements 15 license won't work on my windows 10 Dell desktop. The first four numbers can be typed in the first box and only on in the next. That's all. what can I do?
JA: What kind of computer do you have?
Customer: Dell desktop running Windows 10 pro.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I did wipe the first attempt and then tried again. Same thing happened the
Submitted: 3 months ago.
Category: Software
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

To confirm, are you asked to type Serial Number for Adobe Elements 15?

Let me know,

IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro