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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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ANT MY COMPUTER I HAVE PAIED FOR THE FULL REAL PLAYER YALL

Customer Question

ANT MY COMPUTER I HAVE PAIED FOR THE FULL REAL PLAYER YALL SENT ME A THING THAT WAS SUPOSE TO FIX IT IT STILL SAYS TO PAY FOR FULL REAL PLAYER YALL NEED TO FIX THIS I UNDERSTOOD IT WAS A ONE TIME PAYMENT
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: IT IS WINDOWS 7 HP PAVILLION
JA: Have you installed any updates recently?
Customer: YES IT GETS TO WHERE REAL PLAYER WONT WORK SO I HAVE TO REINSTALL IT
JA: Anything else you want the computer expert to know before I connect you?
Customer: ALL I WANT IS REAL PLAYER PLUS THAT I PAYED FOR
Submitted: 27 days ago.
Category: Software
Expert:  Pete replied 27 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 27 days ago.

Did you download RealPlayer Plus?

If so, where did you download it from?

What happens when you try to start RealPlayer?

Would you like remote assistance with this?