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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I purchased Creative Cloud Photography plan (one year) On

Customer Question

I purchased Creative Cloud Photography plan (one year) On Nov 13/16 order #ADD003659770. I could download the software - I have PC Lenovo note book. Please explain
JA: Just to clarify, what is your notebook's exact make and model?
Customer: it's Lenovo Think Pad
JA: Have you installed any updates recently?
Customer: Yes, I always do
JA: Anything else you want the software expert to know before I connect you?
Customer: When I accessed the screen with 3 steps instructions how to download I could click on any of these. Did I mis a step?
Submitted: 26 days ago.
Category: Software
Expert:  Byron replied 26 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did you receive an email with installation instructions containing a link to download the product?

Customer: replied 26 days ago.
No, I did not
Expert:  Byron replied 26 days ago.

Thank you. So, is your browser not responding when you click on the download link?

Customer: replied 26 days ago.
No, thank you fo remote assistance. I need to know how to cancel my order #ADD003659770
Expert:  Byron replied 26 days ago.

I'm willing to waive the remote assistance fee in order to help you.

Customer: replied 26 days ago.
I need to cancel my order #ADD002659770
Expert:  Byron replied 26 days ago.

If that's your Adobe order number you'll need to contact Adobe.

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