Hi. My name is***** you for your question and the opportunity to assist.
Did you receive an email with installation instructions containing a link to download the product?
Thank you. So, is your browser not responding when you click on the download link?
I'm willing to waive the remote assistance fee in order to help you.
If that's your Adobe order number you'll need to contact Adobe.
To receive a refund from JustAnswer.com please contact Customer Service