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MikeMacMedic
MikeMacMedic, Computer Support Specialist
Category: Software
Satisfied Customers: 8944
Experience:  Mac or Windows software support for over 20 years, specializing in graphic design, mutlimedia and video edting.
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I have keynote on my Macbook Air but it won't open a keynote

Customer Question

I have keynote on my Macbook Air but it won't open a keynote file
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: OS X version 10.9.4 with 1.4 GHZ intel Core i5
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: I don't know how to trouble shoot this
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 6 months ago.
Category: Software
Expert:  MikeMacMedic replied 6 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  MikeMacMedic replied 6 months ago.

Do you know what version the Keynote file was created with? Where did the file come from?

Customer: replied 6 months ago.
no
Expert:  MikeMacMedic replied 6 months ago.

It could have been created with a newer version than you have I suggest you upgrade to Sierra which will give you the latest version of Keynote

Expert:  MikeMacMedic replied 6 months ago.

Were you able to open those files?

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