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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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I downloaded InDesign CS6 and Photoshop CS6 upgrades in

Customer Question

I downloaded InDesign CS6 and Photoshop CS6 upgrades in 2012. I just got a new computer and need those programs again but can't find out how to download them.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell 3000, Microsoft windows 10
JA: Have you installed any updates recently?
Customer: no, the machine is brand new.
JA: Anything else you want the software expert to know before I connect you?
Customer: I have all my receipts and serial numbers.
Submitted: 23 days ago.
Category: Software
Expert:  Jess M. replied 23 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are these CS6 programs both "upgrades"? If yes, which previous versions did you upgrade from?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess