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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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Got a message that my account will be closed..what do I need

Customer Question

got a message that my account will be closed..what do I need to do to get the update installed
JA: How much experience do you have with this particular machine?
Customer: Not much..go in to play games and read email
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: I guess (or hope) this would solve the settings box I get all the time
Submitted: 6 months ago.
Category: Software
Expert:  John replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify,where are you seeing this account closing message and what account is it?

Are you using a windows or mac PC?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

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