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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Unable to correct my password as instructed. My email is My

Customer Question

unable to correct my password ***** instructed. My email is***@******.*** My phone is(###) ###-####
JA: When did you last reset your username and password?
Customer: I do not remember the exact date. it was last year. My address is 326 Old Homestead rd, Keswick, Ont, Apt. 1, L4P1E8
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Software
Expert:  Randy Computer Tech replied 21 days ago.

We will need to verify identity please. What is your date of birth please?