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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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Lightroom 4 was de-installed by Adobe rep and I've

Customer Question

Lightroom 4 was de-installed by Adobe rep and I've re-downloaded but can't get it to open.
I have LR 6 in a different window than LR 4 but I have photos on LR 4 which I really want . Possible to have someone logon to my computer and solve this problem?
Submitted: 5 months ago.
Category: Software
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 months ago.
are you able to logon now? You will need to send me the link.
If it will be tomorrow, then I'll find someone else.
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
iMac
Expert:  Jess M. replied 5 months ago.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess