How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am having problems with my windows 7 updates and upgrading

Customer Question

hi I am Ovid I am having problems with my windows 7 updates and upgrading to windows 10
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell optiplex755 and i am running windows 7
JA: Have you installed any updates recently?
Customer: I am getting error 0x80070005 when I try to install updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: I really want to wipe my hard drive and install windows10 from scratch
Submitted: 6 months ago.
Category: Software
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Related Software Questions