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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Photoshop elements 14 on I Mac. Can I delete and re-install?

Customer Question

Photoshop elements 14 on I Mac. Can I delete and re-install? I can't get on to adobe because it does not recognize my PW. Nor will it return my PW via "forgot" PW.
JA: How much experience do you have with this particular machine?
Customer: Quite a bit
JA: Have you installed any updates recently?
Customer: It shows my update equal the latest
JA: Anything else you want the software expert to know before I connect you?
Customer: I have the Set. #'s of the software I am using
Submitted: 24 days ago.
Category: Software
Expert:  Russell H. replied 24 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The question is, do you have install media (i.e. either the disc to install Photoshop 14 from, or a downloaded file that will work again to install it once more) ?

Customer: replied 24 days ago.
I downloaded the file from adobe via web.
Expert:  Russell H. replied 24 days ago.

Do you still have that download file, though?

Sometimes downloads are deleted, so it needs to be asked, and made sure of.

Customer: replied 24 days ago.
Can't get reconnected with Adobe . Software is corrected in computer
Customer: replied 24 days ago.
34;corrupted"
Customer: replied 24 days ago.
really need Adobe tel number for tech support
Expert:  Russell H. replied 24 days ago.

OK. One moment, please...

Expert:  Russell H. replied 24 days ago.

1(###) ###-####is Adobe Customer Service.