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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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My computer serial # is cb18763520, I cannot down load the

Customer Question

my computer serial # is cb18763520, I cannot down load the latest windows 10 update ?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Lenovo, system model 20183 windows10 first down load
JA: Have you installed any updates recently?
Customer: my updates are up to date up to new version 1601?
JA: Anything else you want the computer expert to know before I connect you?
Customer: can this computer down load the latest version of windows 10 1601?
Submitted: 22 days ago.
Category: Software
Expert:  Martin replied 22 days ago.

Hello and welcome.

What error do you get when you try to upgrade to Windows 10?

Are you upgrading from 7 or 8.1?

Customer: replied 22 days ago.
no error # it wants to upgrade from the first windows 10 to the latest 1601 update it cannot complete the down load it just keeps spinning the tennis ball in a circle so I go back to the original window set up
Expert:  Martin replied 22 days ago.

Do you want to upgrade it or would you like to stop it from trying?

Customer: replied 22 days ago.
I would like to be up to date with windows10,the one I have and keep it up dated as long as its supported, and if the new windows cannot be down loaded stop it from trying
Expert:  Martin replied 22 days ago.

Sometimes the computer doesn't let you upgrade from the default box and you have to create a disc or USB with the media disc creator provided on their website.

https://www.microsoft.com/en-us/software-download/windows10/

Customer: replied 22 days ago.
I phoned Microsoft and they told me that this Lenovo model would not accept the latest down load of windows10 so I thought that by contacting your service you can tell me if there is a fix for this or not
Expert:  Martin replied 22 days ago.

Let me check for you - what does it say on the actual laptop?

For example a typical Lenovo model would look like this: Lenovo G560

Expert:  Martin replied 22 days ago.

If it's the Lenovo 20183 you mentioned before then you should be fine to upgrade

Expert:  Martin replied 22 days ago.

I can help you do that via a secure remote session if you like

Customer: replied 22 days ago.
That would be fine the label says intel inside core13
Expert:  Martin replied 22 days ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=7d65311e-8244-4aa6-ad85-176446c487c5

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 22 days ago.
cannot make a connection?
Expert:  Martin replied 22 days ago.

Do you have an anti virus installed?

Customer: replied 22 days ago.
just the Microsoft one
Expert:  Martin replied 22 days ago.

Did you accept the remote offer on this page first?

Expert:  Martin replied 22 days ago.

Click accept then click on this link and tell me what happens:

https://ngmt.screenconnect.com/?Session=7d65311e-8244-4aa6-ad85-176446c487c5

Customer: replied 22 days ago.
I CLICK ON THE RUN APP BUT NOTHING HAPPENS, I DON'T HAVE CONFIDENCE IN WHERE YOU ARE SENDING ME.
PLEASE CANCEL MY VISA AND 7 DAY FREE TRIAL
Expert:  Martin replied 22 days ago.

I do not handle the billing requests, you can cancel it using this link ww2.justanswer.com/contact-us

I can help you get this installed if you like but I don't see you having accepted the remote session yet - would you like to give it another go?