Hello and welcome.What error do you get when you try to upgrade to Windows 10?Are you upgrading from 7 or 8.1?
Do you want to upgrade it or would you like to stop it from trying?
Sometimes the computer doesn't let you upgrade from the default box and you have to create a disc or USB with the media disc creator provided on their website.https://www.microsoft.com/en-us/software-download/windows10/
Let me check for you - what does it say on the actual laptop?For example a typical Lenovo model would look like this: Lenovo G560
If it's the Lenovo 20183 you mentioned before then you should be fine to upgrade
I can help you do that via a secure remote session if you like
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=7d65311e-8244-4aa6-ad85-176446c487c5Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Do you have an anti virus installed?
Did you accept the remote offer on this page first?
Click accept then click on this link and tell me what happens:https://ngmt.screenconnect.com/?Session=7d65311e-8244-4aa6-ad85-176446c487c5
I do not handle the billing requests, you can cancel it using this link ww2.justanswer.com/contact-usI can help you get this installed if you like but I don't see you having accepted the remote session yet - would you like to give it another go?