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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 597
Experience:  Computer Software Support specialist for more that 10 years
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I want to upgrade to acrobat pro, hd using windows, I've got

Customer Question

Hi, I want to upgrade to acrobat pro
JA: What kind of computer do you have?
Customer: hd using windows
JA: Have you installed any updates recently?
Customer: I've got acrobat dc and I can't edit so I want to be able to do that
JA: Anything else you want the software expert to know before I connect you?
Customer: that's it. I just want to make sure that I don't screw up downloading.
Submitted: 7 months ago.
Category: Software
Expert:  Jess M. replied 7 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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