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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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The computer is fine. I'm having a problem with powerPoint.

Customer Question

Hi Pearl-the computer is fine. I'm having a problem with powerPoint. Can you help?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I'm using windows 10 on a new Pavilion
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just need help with a PowerPoint application
Submitted: 25 days ago.
Category: Software
Expert:  Jess M. replied 25 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What problem are you having with your PowerPoint application?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 25 days ago.
I figured it out. No longer needed and I have applied for refund.
Expert:  Jess M. replied 25 days ago.

Ok. I'm glad you figured it out.