Hello! My name is*****I am a certified computer professional who will assist you.
To confirm, you used a Windows 10 installation media to re-install Windows 10, but that didn't help much?
Let me know,
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
I am here. Note that I replied to you the same day when you first came here - that was 7 days ago, but you replied back just now.
Do you want to continue or want to cancel this request?
You don't need to pay anything additionally.
Please tell me how you re-installed Windows 10? Did you use the "Reset This PC" option where you can choose whether to keep the personal files or to remove them, or you used some other way of re-installing it?
OK. Did you choose the first option to keep the data and re-install Windows 10 over the existing Windows installation, or you went for a custom (clean) installation instead?
OK. Since the problem remained, you will need to re-install Windows 10 by choosing the second option (custom). There you need to select a disk drive containing the current Windows 10 installation and delete (format) it, and then Windows 10 will be installed as a clean installation. That will solve the Start button problem or any other you are experiencing at the moment.
Note that you will need to copy any files you want to keep to another location before doing this, such as to a removable disk drive, since everything on the Windows 10 drive (C:) will be deleted.
Yes, everything will need to be re-installed afterwards, so before proceeding, make sure you have all the product keys or serial numbers for the programs you need to re-install.
If you encounter problems, let me know. I am here to help you further.
I found a video showing the procedure I mentioned:
Note that you don't need to type a Windows 10 product key if asked, just skip it. Your Windows 10 will be automatically re-activated when you re-install Windows 10 since the license is saved on-line at the Microsoft activation server. You can re-install Windows 10 on the same computer multiple times without any problems.
For any questions, let me know.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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