How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Windows XP, computer T61R ThinkPad

Customer Question

Windows XP, computer T61R ThinkPad
Submitted: 25 days ago.
Category: Software
Expert:  Tim replied 25 days ago.

Robert, I'm Tim....and I need more info to help you, this is what i got in on this ticket as the problem "Cold reboot clears this up for a while until it happens again. No other programs running." - Not enough to let me even start, can you give me more info please?

Customer: replied 25 days ago.
Sure but are you replacing Jess M.?
Customer: replied 25 days ago.
What info would you like?
Customer: replied 25 days ago.
I just switched to the problem computer from my email computer.. Here it doesn't ask if you can connect to my device, but you may do so.
Customer: replied 25 days ago.
Note this problem computer has a dual display. Is that okay?
Expert:  arsufi2002 replied 25 days ago.

Dear *****,

Are you still waiting for answer

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert

Thanks