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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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While playing a movie and other things, computer goes into

Customer Question

While playing a movie and other things, computer goes into standby. I have to do a cold boot.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: XP, T61R
JA: Have you installed any updates recently?
Customer: No. What kind of updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is there a fee?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the computer technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: How much is the rest?
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi Robert, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

What version of Windows is running on the problem computer? Is it Windows XP, Vista, 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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