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Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 4921
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Im having difficulties opening adobe. I need the flash. I

Customer Question

Hi, Im having difficulties opening adobe. I need the flash. I thought i reset my password ***** that doesn't seem to work....
JA: When did you last reset your username and password?
Customer: a few minutes ago
JA: Have you installed any updates recently?
Customer: no, how do i go about doing that?
JA: Anything else you want the software expert to know before I connect you?
Customer: thats it, thank you
Submitted: 26 days ago.
Category: Software
Expert:  Shefin replied 26 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

In order to resolve the issue, you need to uninstall and reinstall Adobe flash player. Please follow the instructions below.

1. Download and run the Flash player Uninstaller.

Please go to the link below, click the link says, Mac OS X, version 10.6 and later: uninstall_flash_player_osx.dmg (237 KB). It is listed under Download the Adobe Flash Player uninstaller:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html#main_10_4

You can get uninstallation instructions from the same link.

Note : During the uninstallation, it may ask you to enter your password. Please enter your Admin /Login or Apple password. If you do not have a password, leave it blank and press enter. Complete the uninstallation.

2. Download and Install latest Adobe flash player.

Please download and install it from the link below.

https://get.adobe.com/flashplayer/

Note : During the installation, it may ask you to enter your password. Please enter your Admin /Login or Apple password. If you do not have a password, leave it blank and press enter. Complete the installation.

If the issue persists, or you have any questions, please be back and let me know, so that I can assist you further.

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