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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 594
Experience:  Computer Software Support specialist for more that 10 years
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I cant log out of dropbox and also all the files are

Customer Question

I cant log out of dropbox and also all the files are missing
JA: What kind of computer do you have?
Customer: It's a laptop MSI CR600
JA: Have you installed any updates recently?
Customer: I think so.....
JA: Anything else you want the software expert to know before I connect you?
Customer: Cannot sync dropbox on laptop to my Samsung mobile....
Submitted: 7 months ago.
Category: Software
Expert:  Jess M. replied 7 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you still able to login to your DropBox account using a web browser?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 7 months ago.
it seems to be logged in,,, no files though and can't log out...... this is from my web browser...
Customer: replied 7 months ago.
No... I am not paying the $52.00...
Expert:  Jess M. replied 7 months ago.

I am very sorry for the confusion. This is a paid service and you already paid a deposit. Do you want to continue with this question/request? Or do you want to discontinue and process a refund?

Customer: replied 7 months ago.
Please discontinue and process a refund..... thank you for your time.....
Expert:  Jess M. replied 7 months ago.

Here is the link about refunding:

http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess