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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I can't get my account, they send me to a page they say I

Customer Question

Hello, I can't get my account, they send me to a page they say I have to make downloading, and I do it for two days and nothing, sorry but I need my account. thank's
JA: Have you contacted anyone about your account?
Customer: no because I can't find my account
JA: Have you installed any updates recently?
Customer: no just I try enter in my Skype account, and the S sing dessapear from the bar
JA: Anything else you want the computer expert to know before I connect you?
Customer: I call a person who try to fix, but he toll me is Skype who cancel my account, I have to pay him.
Submitted: 6 months ago.
Category: Software
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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