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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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I have an old church account, [email protected],

Customer Question

I have an old church account,***@******.***, and it is tied into the church's paypal account. I cannot remember the password ***** we are trying to restart the church and this e-mail is everywhere. I cannot reset the password ***** it is asking for a last name. HELP!
JA: Have you contacted anyone about your account?
Customer: No because I do not know who to call or e-mail.
JA: Have you installed any updates recently?
Customer: Yes, for the computer. Windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. That is it.
Submitted: 27 days ago.
Category: Software
Expert:  Kamil Anwar replied 27 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks