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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I have had Family Tree Maker for several years on my desk

Customer Question

I have had Family Tree Maker for several years on my desk top Computer. I am going to buy a lap top in the next couple of days and I want to download my tree from my desk top to my laptop. Can this be done and if so how do I do it?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP, Windows 7
JA: Have you installed any updates recently?
Customer: not recently
JA: Anything else you want the computer expert to know before I connect you?
Customer: Will I be able to sync my work from the laptop to my on line tree?
Submitted: 6 months ago.
Category: Software
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Before I can answer your question, please tell me what exactly is the version of your Family Tree Maker program so that I can check your options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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