Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the phone and hold the power button to off for 60seconds.
Release, then connect the charger and try to turn on the phone and use it.
Let me know the results please
ok, who is your cell phone provider?
I need to know please who is your cell phone provider?
I have decided to opt out of working with you further on this
what kind of phone are you using ?
is this a cable phone or a cell phone ?
if you switched phones like from a land phone from the phone company to a cable phone than you might have been given a new number.
you could have kept your old number but its a complicated process that you must do before you turn off your old phone.
if you would like to call me i can tell you what number you are calling from which would be your new number.