Hi there and welcome
What is the exact message you get when it fails?
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me how it now operates please.
which version of windows are you running?
ok, can you now accept it?
ok, please accept the offer
can you call customer service please on 1.***-***-****
They can work with you on this