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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Mail on my Mac (Sierra) is not responding after technician

Customer Question

Mail on my Mac (Sierra) is not responding after technician worked on it
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: OS Sierra and Google
JA: Have you installed any updates recently?
Customer: Probably -- can't recall
JA: Anything else you want the software expert to know before I connect you?
Customer: I have other devices connected --2 iPhones, and iPad where mail is working. I have two accounts running on this system.
Submitted: 1 month ago.
Category: Software
Expert:  Richard replied 1 month ago.

Hi there and welcome

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.