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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I just renewed my subscription, but it won't accept a new

Customer Question

I just renewed my subscription, but it won't accept a new password ***** me? Also how do I add my other units?
JA: When did you last reset your username and password?
Customer: I think last year
JA: Have you installed any updates recently?
Customer: not for Norton
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Software
Expert:  Byron replied 28 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

You manage your devices for Norton from within your Norton account.

You'll see the devices currently using the subscription and if any of those you no

longer have, they can be deleted and/or replaced.

Log in to your Norton account here: https://login.norton.com/sso/embedded/update

If your password *****'t working click the blue Forgot your password?

link to reset your password. Let me know please if you have any issues.

Expert:  Byron replied 28 days ago.

If you want to install Norton on another computer, from that machine, log in to your Norton account and use

the download link to install the software and that computer from then on will be listed as one of your devices.