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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Please. My subscription is about to run out and I'd like to

Customer Question

please. My subscription is about to run out and I'd like to renew it. However, It won't accept my old password ***** I can enter my new password.
JA: When did you last reset your username and password?
Customer: Sorry, don't remember
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 30 days ago.
Category: Software
Expert:  Jess M. replied 30 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me which subscription are you referring to?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess