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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Purchased security premium sealed from Jb hifi 27/9/2016,

Customer Question

purchased security premium sealed from Jb hifi 27/9/2016
JA: What kind of computer do you have?
Customer: Lenovo ideapad 110
JA: Have you installed any updates recently?
Customer: the issue issue it tells me it is for 2 years only will not accept Product key and tells me it has expired now....
JA: Anything else you want the software expert to know before I connect you?
Customer: No please help
Submitted: 1 month ago.
Category: Software
Expert:  Lorenz Vauck replied 1 month ago.

Dear *****,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Can you please let me know the exact name of the product you are trying to register and that tells you it has expired?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
Norton by Symantec
Security premium 2 year subscription
It will not accept Product key
it was purchased sealed on27/09/2016
Expert:  Lorenz Vauck replied 1 month ago.

Thank you. Was the product key inside of the package or could it be read from the outside as well?

Customer: replied 1 month ago.
As the product key is inside why does it not accept it on my ladtop...both brand new?
Expert:  Lorenz Vauck replied 1 month ago.

Can you please tell me the exact(!) error it is showing you when you enter the key?

Customer: replied 1 month ago.
Why do I have to spend money on something that should have worked it is brand new.?
This is your issue not mine
Customer: replied 1 month ago.
Nothing lines up when you enter the code
Customer: replied 1 month ago.
Is my money refunded once this resolved?
Expert:  Lorenz Vauck replied 1 month ago.

I understand your frustration, but please understand that I am a independent computer expert you´ve called here, this is not Norton. So I am trying to help you with your issue as good as I can.

This is all very odd, would you let me remotely connect to your computer to have a look at this and fix the issue for you?

Expert:  Lorenz Vauck replied 1 month ago.

If you intend to not pay for my service, then this is fine, but I would opt out from your questions then right now. Please let me know.

Customer: replied 1 month ago.
Am not paying another cent....this is a scam.....
Expert:  Lorenz Vauck replied 1 month ago.

Sorry; I do not understand. You´ve visited the JustAnswer.com website to get help with your issue and they´ve forwarded your question to independent computer experts like me. Right now, I am trying to help you so that we can solve your issue. What is a SCAM with that?