Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
Can I remotely access your computer so that I can directly check and fix your Adobe Flash Player installation while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back with that information.
Can we do a remote access session?
Thank you for writing back and I am very sorry about the confusion. I have not given an answer yet since I was asking if you like me to remotely access the computer so that I can directly check the problem and fix it for you while you watch. And this remote option has an extra fee.
If you do not want a secure remote assistance session, then we can continue in this chat mode. So to start, please describe to me a little bit more of what you are having problem with. How did you initiate the installation? What exactly is the error message that you are getting?