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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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Since I switched from LR 5 to Lightroom CC I often have

Customer Question

Since I switched from LR 5 to Lightroom CC I often have problems reopening LR after closing it. I get the message, the catalog can't be found etc. Happens about half the time.
JA: What kind of computer do you have?
Customer: MAC Sierra 10.12.1
JA: Have you installed any updates recently?
Customer: Maybe not recently
JA: Anything else you want the software expert to know before I connect you?
Customer: I also lost all my MAP locations in LR when I switched...very irritating
Submitted: 29 days ago.
Category: Software
Expert:  Kevin T replied 29 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 29 days ago.

Do these messages appear after you close it?

Customer: replied 28 days ago.
NO, when I try to reopen LR.
Expert:  Kevin T replied 28 days ago.

Could you allow me to connect and have a look?

Customer: replied 28 days ago.
No, I prefer to just hear your suggestions.