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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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A site has hijacked my computer & will not close. Help, hp

Customer Question

a site has hijacked my computer & will not close . Help
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hp envy , 10, intel core i7
JA: Have you installed any updates recently?
Customer: norton stuff
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you seeing this website on web browser or as a pop up on whichever website you open ?

Which is the web browser you are using is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 30 days ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Michelle replied 28 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online.