How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 15745
Experience:  CISCO certified computer and networking expert
30970729
Type Your Software Question Here...
Pete is online now
A new question is answered every 9 seconds

After new download Photoshop won't open, Big question marks

Customer Question

after new download Photoshop won't open, Big White question marks have appeared on the dashboard of both computers,Thanks Len Winsky
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: !. Mac iMac MOS Siera 32 mac book air Elcapitan10.11.6
JA: Have you installed any updates recently?
Customer: Yes, in the last few days for cloud
JA: Anything else you want the software expert to know before I connect you?
Customer: Yes!, It's such aworry for itr not to work,, Very,Very, hard to get some help.Thanks Len
Submitted: 29 days ago.
Category: Software
Expert:  Pete replied 29 days ago.
Hi,
My name is***** will try my best to help you with your question.
Expert:  Pete replied 29 days ago.
Len, what happens when you try to open Photoshop?
Are you getting an error message?
Expert:  Pete replied 27 days ago.

Hi, just checking in on your question, do you need any further assistance?