Hi, can you tell me what you are trying to access?
I apologize that we here cannot be more helpful, you have reached a website that provides answers, and in this case we do not have access to the Microsoft server, or any ability to reset anything on their side of things. I can however, recommend a best course of action, though I doubt there will be good news at the end of that one. In most cases, when you cannot get the security code, and there is no way to reset using the system as it is already built, Microsoft tends to err to the side of caution and tell the User to create a new account. You can start that process by going to the following link, and again, I apologize we could not be more helpful.
https://support.microsoft.com/en-us/contactus/ <<GET STARTED BUTTON