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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have tried twice to install quicken online backup but my

Customer Question

I have tried twice to install quicken online backup but my pc says it's not supported. since i seemed to have created 2 online accounts, i would like to cancel.
JA: How much experience do you have with this particular machine?
Customer: i've had it several years but have downloaded windows 10 recently
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: like what
Submitted: 1 month ago.
Category: Software
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

OK: What would you like to cancel: Quicken Online Backup service?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I will backup the old fashioned way, with other devices
I have an external hard drive
Customer: replied 1 month ago.
i'm sorry to take so long. i broke my right arm and am writing one handed
Expert:  Cody replied 1 month ago.

We are not Quicken, you'll need to contact them to cancel.

Or If you would like help on seeing if we can can install it I'd be glad to help.