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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I do not remember my adobe password and can't get response

Customer Question

I do not remember my adobe password ***** can't get response on making a new one
JA: When did you last reset your username and password?
Customer: It has been awhile until I just tried
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my computer and on my iPhone
JA: What troubleshooting have you tried?
Customer: I just tried online
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  bengmugenr replied 1 month ago.

> can't get response on making a new one

What do you mean by no response? Do you mean you want to create a new Adobe ID using the same email address previously used?