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Hi, my name is ***** ***** welcome to JustAnswer!
Have you installed Adobe Flash on the computer yet?
I see that you requested remote assistance, but for some reason it says that your payment failed. Customer service may contact you about that.
In the meantime, I can continue to work with you over chat.
When you say that Adobe was already installed, are you sure you aren't referring to Adobe Reader? Adobe makes several different products.
I'm not an employee of JustAnswer and have no control over the billing. I'm a customer like you are, just on the other side of the equation.
If you would like the phone number for JustAnswer's customer service I'd be happy to look that up for you.
Regarding Adobe, Reader and Flash are two different products. Are you sure that Flash is actually installed?
If the image on the machine was fresh when they gave it to you (i.e. recently installed) then it's possible that you have to install Flash manually.
Give me just a minute to look that up. While I'm doing that, can you tell me what browser you're running?
You can install Flash directly from Adobe's site via the following link:
Also, the Google Chrome browser already has Flash installed and it updates automatically. So you can also install Chrome and use it to access the page. You can get Chrome from the following link:
If you want to try those options and let me know how it goes, I'll standby. If this worked for you, please use the rating box at the top of the screen to rate the answer at least 3 STARS/OK SERVICE or better so that I receive credit for assisting you.