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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Websecurity expert: To do edit, I am unable to login (Admin)

Customer Question

Websecurity expert: To do edit, I am unable to login (Admin) to my WordPress website. When I tried to login, the following error was displayed on my screen:"sorry! That page doesn't seem to exist."
Submitted: 29 days ago.
Category: Software
Expert:  Russell H. replied 29 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I have heard of this problem before fairly often. I have to ask, though:

to what URL did you go, to try to log in?

And did the error come up from the URL, or only after you entered your credentials (username and password) ?

Customer: replied 29 days ago.
62;only after you entered your credentials (username and password) ?
It happened right after I entered the URL
Expert:  Russell H. replied 29 days ago.

Then the location of that (wp-admin) page may have been relocated.

(Using that URL in my own web browser, I may confirm this.)

Whoever is in charge of your site (aside from you, of course - e.g. your web host perhaps) may have made a change that caused this.

Customer: replied 29 days ago.
I called goddady support (my host server) and they said my wordpress login seems compromised/hacked.
Attached file shows the errors (according to Godaddy, the problem is .htaccess was hacked)
Customer: replied 29 days ago.
When I try to access:
I get error display: "Sorry! That page doesn't seem to exist.". What to do now?
Customer: replied 29 days ago.
According to Godaddy support, my Wordpress login is responsible as it caused the hacking problem, not Godaddy server.
Customer: replied 29 days ago.
How to secure Wordpress login?
Customer: replied 29 days ago.
Are you online?
Customer: replied 29 days ago.
I was able to solve this problem by disabling a plugin at my hostserver.
Expert:  Russell H. replied 29 days ago.

Good to hear that.

I'm sorry I wasn't able to help you at the time, it was late (in my time zone).

I suggest that, if there is still any sign that your login was 'hacked' in any fashion, that you make sure that your password ***** ***** easily guessed nor broken (your password ***** access to the wp-admin functions of your WordPress site, that is) by making sure it is not a word, nor two words, and that it has other characters than just letters in it, etc. (If you need further guidance as to what composes a good and relatively un-hackable or un-guessable password, let me know, please, and I will explain further.)

Thank you for asking your question here at

Customer: replied 29 days ago.
No hacking at all. Here is the reply from WP-Client (Wordpress plugin) that I was using:
Sorry to hear you are experiencing issues getting logged in. This is most likely a result of the WP-Client "Custom Login" settings, which by default "mask" the standard "" URL for security purposes.
See example screenshot here: can be circumvented by navigating to the default WP-Client login page that is created after the plugin was initially installed. It is generally found at the URL ""Regarding the change of the page appearance, please try to edit Shortcode Templates.
Customer: replied 29 days ago.
Navigate to the stated page ("") and then what should I do?
Customer: replied 29 days ago.
I had changed the shown screenshot Login setting from '"No" to "Yes". Did that cause the fatal problem? Should I change it back to "NO." If I change it back to "No", how to have a Login page (showing a "Register" field if any first-time user is Self-registering with automatic approval) which can be used by ALL users clicking on the menu selection "Client Portal" at my website?
Customer: replied 29 days ago.
Let me know when you come online.
Expert:  Russell H. replied 29 days ago.

"" is a stand-in for whatever your actual for the site is.

So if you literally had your site at, then you should try to login at

though I suspect that the whole of the URL is a stand-in.

Customer: replied 29 days ago.
I understand the above.
The real problem is how to enable the "Wp-Client" plugin so that I can access the Settings (screenshot sent by WP-client support. Because I got the fatal error, not allowing me to Login to WordPress to do edit, I had to go to my host server website to rename the folder to "Wp-client- disabled".
Customer: replied 28 days ago.
Please let me know when you are online.
Customer: replied 28 days ago.
I do see the "login-page" when I type the following on the browser address field: to rename this login-page? Where does this page reside at my host server's website?
Customer: replied 28 days ago.
Success! I uploaded the old wp-client folder (the good one from my backup made before changing the WP-Client setting for login) to replace the current one. Now wp-client plugin is enabled and I am able to change its Settings.