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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to download a trial version of adobe illustrator

Customer Question

I am trying to download a trial version of adobe illustrator but I keep getting an error
JA: What kind of computer do you have?
Customer: a mac os
JA: Have you installed any updates recently?
Customer: no I have not
JA: Anything else you want the software expert to know before I connect you?
Customer: no...that's it. thank you
Submitted: 3 months ago.
Category: Software
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

What exactly is the error message and error code that you are getting?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 3 months ago.
ba043a3a-c846-4f3b-a4b9-043ab3112329
Expert:  Jess M. replied 3 months ago.

What exactly is the error message?

Customer: replied 3 months ago.
I'll try to replicate it. One minute please
Expert:  Jess M. replied 3 months ago.

Please take your time

Customer: replied 3 months ago.
I figured it out on my own. it seems to work now
Expert:  Jess M. replied 3 months ago.

I am glad it is working now. If you need further assistance, just let me know. I will be happy to help you further.