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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I want to unsubscribe the premium subscription 9.99 & I

Customer Question

I want to unsubscribe the premium subscription 9.99 & I would like to delete my Zoosk account but I don't have a computer. Thank you Jo
JA: Have you contacted anyone about your account?
Customer: Yes
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: No I just want this account deleted please
Submitted: 6 months ago.
Category: Software
Expert:  GeekGal replied 6 months ago.

HI there, My name is***** will do my best to help you this. Let's work on the Zoosk account first. If you can tell me the username and password ***** will login and delete your account. If you don't know the password, I'll ask you a few questions to help you reset it so we can log in and deelte the account.

Customer: replied 6 months ago.
JB666
Expert:  GeekGal replied 6 months ago.

I assume that is the user name? Do you know the password?

Customer: replied 6 months ago.
I just want my Zoosk account deleted please without me paying any extra money
Customer: replied 6 months ago.
Maxxman6
Customer: replied 6 months ago.
Are you deleting my Zoosk account now
Expert:  GeekGal replied 6 months ago.

The username needs to be in the format of an email address. For example***@******.***. Can you provide that information please?

I'm working on getting it deleted.

Customer: replied 6 months ago.
No thank you
Expert:  GeekGal replied 6 months ago.

Please ignore the offers for additional services. They are automated and are not from me.

The username needs to be in the format of an email address. For example***@******.***. Can you provide that information please?

Expert:  GeekGal replied 6 months ago.

I'm sorry but I will be logging off for the evening shortly. I am going to opt out and open this to other experts who may be able to continue working with you on this tonight. I am unable to access the Zoosk account to delete it with the information that you have provided thus far.

Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what time you could be online and available. I will check the issue further.

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