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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I moved photoshop from my old computer to a new computer but

Customer Question

I moved photoshop from my old computer to a new computer but the signin info did not transfer. I also have forgot pass word and the info doesn't get to where the pass word is reset
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: The new system is window 10 and dell alienware 13"
JA: Have you installed any updates recently?
Customer: Not within past month
JA: Anything else you want the software expert to know before I connect you?
Customer: I also have CS6 with the same problem and since it was an update cannot install it in the new computer because it doesn't have the previous version on it
Submitted: 1 month ago.
Category: Software
Expert:  Pete replied 1 month ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

Which version of Photoshop are you using?

Where did you originally purchase it from?

Expert:  Pete replied 1 month ago.

Hi, just checking in on your question, do you need any further assistance?