Hello, what program are you using?
thank you very much again for your question. The previous expert has opted out from your question and I will continue to help you instead. My name is***** am a computer expert since 17 years.
Can I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is an optional service with a one-time flat fee, regardless of how long it will take me to fix the problem. We can resume it at any time, without additional costs. It also is safe, as you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
If you want that, please just request and pay a secure remote assistance and we can get started.
Thanks for your patience and best regards,