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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I unable to find the correct storage driver for my asus

Customer Question

I unable to find the correct storage driver for my asus G302LA notebook for windows 10
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: I'm trying to install windows 10 from scratch , but it wont find a hard drive when I load the driver it still does not recognize a drive. I went to the website and they have only 1 driver available
JA: Have you installed any updates recently?
Customer: no the hard drive is new and I try to install from scratch. I'm not able to
JA: Anything else you want the computer expert to know before I connect you?
Customer: storage driver for windows 10 64bit for Asus G302La
Submitted: 1 month ago.
Category: Software
Customer: replied 1 month ago.
ser# *****
MODEL: Q302LA-BHI3T09
CN: 2706
NONE OF THE INTEL SKYLAKE STORAGE DRIVERS FROM THE WEBSITE WORKS
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Skylake is a CPU, do you mean the hard-disk or raid controller?

Customer: replied 1 month ago.
storage controller.
the standard windows setup does not recognize the storage controller in the laptop. this used to happen a lot in the old days of xp and windows 7
asus website absolutely has no info
the drivers are all self extracting, they are useless before windows is running
Customer: replied 1 month ago.
there is no way to connect, since windows is not installed.
Expert:  Kevin T replied 1 month ago.

You'll need to put the driver onto a pen-stick or stream it into the installer.

What's the make and model of your PC, serial number would be handy as well.

Customer: replied 1 month ago.
if I have the extracted driver I can just load it from usb stick when windows asks for it. that is not the problem. the problem is where to get the driver from ASUS. the ones for that model did not work
Expert:  Kevin T replied 1 month ago.

Have you disabled secure boot and enabled legacy BIOS in the BIOS?

It could be not finding the drive

Customer: replied 1 month ago.
there is no legacy bios for this model, only uefi
Expert:  Kevin T replied 1 month ago.

Is secure boot disabled?

Expert:  Kevin T replied 1 month ago.

What's the RAID mode set too?

Customer: replied 1 month ago.
there is no raid mode., In the bios it is a simple AHCI sata controller.
its a table notebook
Expert:  Kevin T replied 1 month ago.

Change it to the other mode.