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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I can not print anything from my Adobe. It locks up my

Customer Question

I can not print anything from my Adobe. It locks up my computer. What can I do?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Hp -bought it in 2009 and run windows 7. I will look up the model number.
JA: Have you installed any updates recently?
Customer: yes, this week. another program called Wordsearch. After that I can not print from Adobe, my bank which uses Adobe. HP Pavilion p6234f-b. Intel Pentium processor E5400
JA: Anything else you want the software expert to know before I connect you?
Customer: I guess that is all for now. It all seems to connect to this problem.
Submitted: 1 month ago.
Category: Software
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Exactly which adobe application are you having trouble with. Is is the free Adobe READER (to open PDF files)?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Adobe reader XI
Expert:  technicalcat replied 1 month ago.

Are you certain you have the correct printer selected when you print from Adobe reader?

Also, I am sending you an offer for remote support, where I could make a secure connection to your computer and fix this problem for you while you watch. This would be the most effective, fast, and easy way to solve this problem for you. If you would like remote service, just accept the offer and we'll get connected. Thank You.