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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have forgotten my password and want to change it. how do I

Customer Question

I have forgotten my password ***** want to change it. how do I proceed.
JA: When did you last reset your username and password?
Customer: Years ago
JA: Have you installed any updates recently?
Customer: yes I just had my computer cleaned of all virus and junk.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I just want to get into my account so I can read my mail as I just got my computer back after a week.
Submitted: 1 month ago.
Category: Software
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me your email address please so I can help you?