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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Trogengen2 is found when I use full scan sometomes up to 3

Customer Question

trogengen2 is found when I use full scan sometomes up to 3 times
JA: What kind of computer do you have?
Customer: Toshiba running windows 7
JA: Have you installed any updates recently?
Customer: I believe windows updates auto
JA: Anything else you want the software expert to know before I connect you?
Customer: it appears to be connected to a program I downloaded and then uninstalled plc
Submitted: 1 month ago.
Category: Software
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can I remotely access your Windows 7 computer so that I can perform the necessary cleanup and security enhancement of your computer while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess