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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Every time I try to open a photo from Lightroom in Elements

Customer Question

Every time I try to open a photo from Lightroom in Elements it comes back and says it can't open in the particular format. Ive tried jpeg,tiff, and nef
JA: What kind of computer do you have?
Customer: 2014 mac book pro
JA: Have you installed any updates recently?
Customer: not sure, probably not
JA: Anything else you want the software expert to know before I connect you?
Customer: no thank you
Submitted: 1 month ago.
Category: Software
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What version of Lightroom (LR) are you using? When was the last time that you were able to open photos there without any problem?

Also, can you please tell me what exactly is the error message and error code that you are getting?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess