How's it going.Let me read of your question. Give me a minute.
Is this software to cover you for randosmware?
You won't get software to defend it. Most Randomsom ware is zero day, when the release it is too late.
Do you back-up your files?
Yes their is a few things, the most important is a back-up plan. If it hits you and you have a back-up you have nothing to worry about.
Have you done a PC Process scan?
I'd like to go over all these things with you
We need to basline clean the machien and aget a blackup plan in place
Not at all, only scans